Terms & Conditions
The Terms & Conditions were most recently updated on January 15th, 2020.
By using or submitting an order in this website, you are agreeing to the terms that appear below. So please read the below terms and conditions carefully.
To register with graphicshop.mu you must be 18 years of age or over.
1. Purchase Contract
1.1 This website is operated by CHEM TECH ("we", "us" or "our"), BRN C06004151. By using graphicshop.mu website you are bound by these Terms & Conditions. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms & Conditions.
1.2 We sell goods only to end-users.
1.3 We will confirm your order whether placed directly by using graphicshop.mu website or as a result of you calling our Customer Support Team. This will occur either by message on the website immediately after you have confirmed your order, or by sending an email to the email address you have provided to us.
1.4 Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights in clause 11, acceptance of your order and completion of the contract will take place when we dispatch the goods to you.
1.5 You must be 18 years old or over and must have completed the registration process in order to participate in our service.
2. Price & Delivery
2.1 The price of goods will be as quoted on the website at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged for new products which were not in your original order will be the prices quoted at the time you confirm your amended order. However, if you add more of the same items which were in you original order, the prices charged for these items will be the prices quoted t the time you confirmed your original order. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time subsequent amendments to your order my mean that certain promotions are no longer being offered.
2.2 The prices stated on the website will be inclusive of any VAT payable.
3. Forms of Payment
Payments can only be made in advance by online and credit/debit card payments. We encourage you to pay for your order directly after placing it to ensure timely processing & on-time delivery. Please note that unpaid orders will not be packed, thus not added to delivery schedule.
4.1 Delivery may take up to 72 hours. Delivery will be made to the address specified by you when you register on the website. You have the ability to change this address through My Account page and you must do so if you move home so that we can deliver to the correct address.
4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item an we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods of goods which you have not received. I any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.4 We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. In case of re-delivery, additional delivery fee may apply.
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.6 Should you fail to be present for your delivery we are entitled to reschedule your delivery.
4.7 Graphicshop.mu (CHEM TECH) will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct graphicshop.mu to leave a delivery unattended at your address, CHEM TECH expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time.
4.8 Graphicshop.mu will not leave goods unattended at your doorstep, you or a person authorized by you must be present upon delivery of your order. No exceptions requests will be entertained.
5. Defective Goods
5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing, or by phoning our Customer Support Team on +230 286 1102. We will fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, providing that you notify us within 7 days of delivery of the goods.
5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
6. Amendment of Orders and Cancellation Rights
Orders can only be amended or cancelled by calling our Customer Support Team on +230 286 1102, or emailing us on email@example.com. Please note that orders cannot be amended or cancelled less than 24 hours before the scheduled delivery slot.
7. Warranty & Liability
7.1 Nothing in these Terms & Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, not will any of these terms restrict any of your statutory rights.
7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract of of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods or you under this contract will be limited to the retail price of the goods contained in that order.
8.1 In assessing your request for delivery of groceries from us we may make inquiries about you including searching your records held by credit rating agencies or similar organisations.
8.2 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes. We will share your personal information only with other businesses operated by CHEM TECH.
8.3 At the time of your registration you will be required to create a password. Please keep this secret, as you are entirely responsible if you do no maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your passport. You must immediately notify us of any unauthorised use of your email address and/or password or any breach of security known to you.
9. Customer Complains
9.1 Any customer complaints should be addressed to graphicshop.mu Customers Support Team on firstname.lastname@example.org.
By entering your personal information in our website you accept that we may retain your information and it may be held by CHEMTECH. We do NOT share your personal information (eg. name, email address, delivery address) with third party companies.
What We Collect & Why
The information we gather from customers helps us to continually improve the service we offer to our customers.
When you shop with us, there are different ways we gather information about you:
- When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop. If you place an order, we may also ask you for your debit or credit card details but we don't store these in our systems.
- We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order.
- We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.
How We Use Your Personal Information
All the information we collect via our website or through correspondence with you is used by members of the CHEMTECH to operate and improve the service we offer you. We are committed to using your personal information only for:
- Dealing with orders and accounts for the supply of our goods and services.
- Monitoring and improving any of our websites and our services.
- Planning and managing our business activities, including analysing customers' shopping habits and preferences.
- Providing you with information about the products and services we offer.
- Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers. Such communications from graphicshop.mu might include advertising for or offers from third parties (which we will pass on, on our partner's behalf. We will never pass your information outside of CHEMTECH for marketing purposes).
- Enabling a debt collection agency to collect payment from you should that be necessary.
- Preventing and detecting fraud or abuses of our website or services.
- Allowing us to comply with any requirements imposed on us by law or court order.
By opening an account with us you agree to us collecting and using your information in this way.
Unsubscribing from Our Marketing Communications
You may opt out of receiving our marketing communications when you open your account or any time after that by 1) going to My Account page and unticking the appropriate box or 2) sending an email from your graphicshop.mu registered email address to email@example.com with the word "unsubscribe" in the subject line.
The circumstances where we may share some of your information with others are described below:
Security & Data Retention
Security is very important to graphicshop.mu and we use sophisticated technology to ensure that your information is protected at all times. Secure Socket Layer ("SSL") encryption technology is used for protection of all information that you send us. Additional security procedures are in place to protect the confidentiality and integrity of your information.
Where applicable, we reveal only the last four digits of your credit card number when confirming an order. We may also display the last four digits of your credit card, the expiry date and card type on your receipt. These details may be stored on our systems but the full credit card number is never stored on any of our systems.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when using a shared computer.
Fraudsters create authentic looking, but false or "spoof" websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed.
If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.
You may change your personal information retained by graphicshop.mu at any time by accessing your user profile at our website.
Access to Information
You can access any personal data we hold about you, including data which we share with our business partners. If you would like to see what information we hold, we would suggest that you first visit your user profile at graphicshop.mu.
To request a formal copy of the personal data, please write to us at the address or email set out below stating "Subject Access Request", your name, and what type of personal data you would like to receive, for example transaction history to a particular address.
Please note that this type of request will be subject to a fee of Rs 300 to meet our costs of providing you with details of the information we hold about you.
CHEMTECH Graphic Supplies
Jackaria Road, Pailles 11221